Aerial Equipment Parts FAQs: Return Policy, Shipping & More

To be eligible for return, parts must be unused and in sellable condition. All parts returned must be clearly marked with part numbers, in original packaging and shipped in a suitable container to avoid damage.

All parts that are not in new condition or parts requiring clean up or rework.

Parts that are contaminated, improperly packaged or damaged in shipment.

All parts with a limited shelf life, including but not limited to, O-rings, seals, rubber hoses, hydraulic hoses, filters, and gaskets.

Broken quantity packs or kits.

All electrical parts (unless proven to be defective)

To request an RMA (Return Material Authorization) number, please contact AEP at 303-704-7000. Acceptable forms of request for an RMA are a copy of the original packing slip or sales invoice, with a detailed reason for the return. Please include a contact name, telephone number, and e-mail address (if available).

The AEP warehouse must receive all authorized returns within 14 days of the customer’s receipt of the RMA number. Returns not received within this 14-day period are not eligible for return.

An RMA request must be submitted to AEP customer service with proper documentation (original sales invoice or packing slip) within ten (10) days after the receipt of the goods.

The customer’s request will be evaluated to determine if part(s) are returnable. Upon receipt of the RMA, material must be shipped freight prepaid to AEP warehouse, accompanied by the original packing slip or sales invoice. Collect shipments will be refused.

The RMA number must be clearly marked on the outside of the package. Packages not marked with the RMA number will be refused.

Upon receipt, inspection and acceptance of the parts, a credit will be issued based on the net invoice amount less a 25% restocking charge.

No allowance will be made for freight charges.

An RMA request must be submitted to AEP customer service with the proper documentation (original sales invoice or packing slip) within 10 business days from receipt of shipment.

Upon receipt of the RMA, the material must be shipped to the AEP warehouse accompanied by the original sales invoice or packing slip.

The RMA number must be clearly marked on the outside of the package. Packages not marked with the RMA number will be refused.

Upon receipt and inspection of the part(s), a credit will be issued for parts based on the net invoice amount and applicable freight charges. No restocking charges will apply.

Notify AEP immediately, so we can take care of it.

Claims will  be filed with the freight carrier for damages.

We ship to all countries except those banned by the United States government. International customers may use there own UPS, FedEx, or DHL account of their choice.

Subject to the limitations and exclusions below, all replacement parts manufactured or sold by AEP are warranted to be free from defect in material or manufacture for 12 months from date of purchase.

This warranty is made to the original purchaser of the parts and is non-transferable. The exclusive remedy for any product it determines to be defective in workmanship or materials will be repaired, replaced, or refunded of the purchase price.  AEP shall not be liable for the cost of installing replacement parts or for any other expense connected with the repair or for any special, incidental or consequential damages. The remedies set forth in this paragraph are exclusive and correction by AEP or its customers of part nonconformity in the manner provided above shall constitute fulfillment of all liabilities and obligations of AEP or its parts customers to those entitled to the benefit of this warranty.

Any improper use of replacement parts including but not limited to operation beyond rated capacity are in conjunction with replacement parts not approved by AEP or parts that have been altered or repaired in such a manner as would in AEP sole judgment, adversely affect the integrity of the replacement part shall void this warranty.

AEP’s obligation under this warranty is expressly limited to the conditions as stated above and shall not include duty, taxes, or any other charges whatsoever or any liability for direct, indirect, incidental or consequential damage or delay. THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE WARRANTY AS TO THE GOODS PURCHASED AND IS IN LIEU OF ANY OTHER WARRANTY. AEP MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES AS TO THE GOODS, AND HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

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Prices are subject to change with out notice.  

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Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include aerialequipmentparts.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 17, 2018.

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In the event that a aerialequipmentparts.com product is mistakenly listed at an incorrect price, aerialequipmentparts.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. aerialequipmentparts.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, aerialequipmentparts.com shall issue a credit to your credit card account in the amount of the incorrect price.

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All manufacturers' names, numbers, symbols, and descriptions are used for reference purposes only and do not imply any part listed is the product of those manufacturers. These are replacement parts. Price and availability subject to change without notice. Not responsible for typographical errors or omissions.

Aerial Equipment Parts carries parts from 71 different manufacturers, which gives us greater breadth and depth compared to competitors. Plus, we have parts for 67 competitive models across a range of product categories, including boom lifts, scissor lifts, telehandlers and forklifts.